Our Commitment to Fair Dealing

At AB, client trust is the foundation of a financial services company. Honesty, integrity and high standards must therefore be practiced on a daily basis to preserve this trust. AB is committed to ensure that our organisation and business are aligned to and support the delivery of fair dealing outcomes to our clients. We are expected to treat client fairly, equitably, and with respect, and must never favor the interest of the Firm to the disadvantage of our clients.

AB requires that all dealings with, and on behalf of existing and prospective clients be handled with honesty, integrity, and high ethical standards, and that such dealings adhere to the letter and the spirit of applicable laws, regulations and contractual guidelines. As a general matter, AB is a fiduciary that owes its clients a duty of undivided loyalty, and each employee has a responsibility to act in a manner consistent with this duty. When dealing with or on behalf of a client, every employee must act solely in the best interests of that client.

We have taken active measures to ensure the delivery of fair dealing outcomes to our customers.

  • Corporate Culture: Embedding a culture of treating customers fairly throughout the organization.
  • Product Design and Governance: Conducting product due diligence, market analysis and developing business plans to ensure the suitability of our products.
  • Competent Representatives: Ensuring that our representatives have the necessary knowledge and skills to provide quality advice through ongoing professional training.
  • Clear Communication: Providing clear, relevant, and timely information to enable our clients to make informed financial decisions.
  • Complaint Handling: Handling customer complaints independently, effectively, and promptly.


AB will continue to put in place best practices to better serve our clients.

Feedback

We welcome your feedback as we believe it will help improve our practices and products to the benefit of our clients.

Client Services Officer
AllianceBernstein (Singapore) Ltd.
One Raffles Quay #27‐11, South Tower
Singapore 048583
Phone: +65 6230 2600
Email: ABIS_SG@alliancebernstein.com